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Rewards & Partnerships Operations Executive - London

Type: Permanent Full-Time
Salary: £24,000 to £30,000 pa
Job Ref: ES2775
My client is a global leader in loyalty management and they are now seeking a Rewards & Partnerships Operations Executive. As Rewards & Partnerships Operations Executive you will be based in the UK but there will be some travel within Europe. Do you think this is something that you could do? Keep reading...!
Role and Responsibilities
As the Rewards & Partnerships Operations Executive you will work with clients and Client Services to fully understand client needs/business objectives and ensure each change/operational need relating to rewards management meets set objectives rather than simply being delivered.

Your duties will include:
• Be the first point of contact with Clients for all BAU operational service delivery
• Identify opportunities for efficiencies, simplification and savings through all areas of operational delivery
• Setup of new catalogue rewards & partnerships including system entry, testing, web content, sign-off and communication to call center
• Accurate and timely setup of partner offers ensuring consistency between front end and back end setup, and bonus points processes
• Actioning change to the setup and presentation of partners including points changes and content updates. Including the timely communication of new information to the call center
• Ensure clarity and understanding of reward project plans and critical path analysis is understood by all parties
• Create internal and external briefs and effectively communicate to all relevant teams
• Clarify and communicate specific tasks and ensure progressed through relevant parties e.g. out sourced 3rd parties, internal delivery teams, and client services
• Demonstrate a strong quality focus and manage deadlines and associated risk with delays being proactively escalating in timely manner when required
• Monitor results of activity during and post implementation
• Work flexibly to support Client Services teams, contributing to a ‘one-team’ culture in Global Loyalty Solutions

The successful Rewards & Partnerships Operations Executive will provide support to the Rewards & Partnerships Manager to:
• Identify new potential partners
• Research new markets for partnerships
• Ensure effective day-to-day management of partners

Skill Set
The successful Rewards & Partnerships Operations Executive will have the following attributes:
• Excellent attention to detail
• Highly organised, strong numerical and analytical skills
• A working knowledge of reporting, tracking and SLA delivery
• Good interpersonal skills to manage relationships both internally and externally
• Experience of working in an operational environment with SLAs to manage
• Ability to prioritise activity based on effect on the consumer/business
• Ability to manage processes and stakeholders to a schedule
• Ability to demonstrate a logical thought process
• You will be experienced in working in an rewards operational environment with strong client and delivery focus
• Experience working with 3rd Party service providers
• Advanced use of Microsoft Excel and Power Point
• Must be fluent in English and ideally another European language, either French or German - this is not mandatory.

If you think that this role could be your next dream role, please get in touch today! Apply now!

Apply below or to find out more information about the Rewards & Partnerships Operations Executive job, contact Emily Smith on emily.smith@opiliorecruitment.co.uk or call 020 7183 7145 quoting the reference ES2775.

Apply Back to Results

If this isn’t the right role for you, we are working on other Operations Jobs so please call Emily on 020 7183 7145 to discuss.

Refer a friend; if we successfully place someone you have referred to us, we will give you £200 as a thank-you!!


Emily Smith

Emily Smith

Recruitment Consultant

Emily specialises in: Account Managers / Directors, Media Sales, Agency Sales, SAAS Sales and Business Development

E: emily.smith@opiliorecruitment.co.uk
T: 020 7183 7145
M: 07527 631 974

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