× Cookie Policy: We use cookies to help keep our site relevant and easy to use. To help us do this we need your permission to use cookies. EU legislation requires that all websites clearly specify if cookies are being used and their purpose. For more information on the cookies we use, please view our privacy policy. We use Google Analytics, which uses cookies to anonymously track activity on our site.

Customer Support Engineer - London

Type: Permanent Full-Time
Salary: £47,000 to £52,000 pa
Job Ref: JG2406
This is an amazing opportunity to work as Customer Support Engineer EMEA for a global cloud-based, content delivery network organisation. As the Customer Support Engineer EMEA you will support the global infrastructure while working with customers and the internal team.

Our client helps companies save money while increasing the performance of their web sites and web-based applications. The successful Customer Support Engineer will get to contribute to future system design and processes for improving current and new services, all while running a globally distributed 24x7x365 critical network relied upon by many global companies.

Role and Responsibilities
As Customer Support Engineer, you will be responsible for the following:
• Work closely with Company’s customers, infrastructure service providers, network and system engineers, and software developers to perform root-cause analysis and prompt resolution of hardware, network and software issues affecting the company’s products and solutions
• External SLA management
• Solve complex issues related to various components of the company’s global CDN infrastructure
• Perform daily Systems Administration tasks to keeping the network up and performing optimally
• Provide notification to customers in the event of CDN infrastructure issues
• Create and document system processes and tasks related to keeping the network up and performing optimally

Skill Set
The successful Customer Support Engineer will have the following:
• Great customer and communication skills
• Must be reliable and heavily resourceful in solving issues
• Clearly articulate and present analytics approaches, plans and results to the business
• Proficient in HTTP, Web applications, Web Performance and Content Delivery applications
• Knowledge of scripting (Bash, Perl, Python, etc.) and command-line utilities (curl, dig, traceroute/MTR, etc.)
• Solid understanding of networking protocols, including TCP/IP, HTTP and DNS
• Familiarity with web server technologies (i.e. Apache, lighttpd, IIS, etc.)
• General understanding of both Unix and Windows operating systems
• Certifications in relevant technology fields (i.e. MCTS, CCNA, Linux+, etc.)
• Must have System Administration experience
• Experience with a remote, international reporting structure highly desired

Apply below or to find out more information about the Customer Support Engineer job, contact Jag Gill on jag.gill@opiliorecruitment.co.uk or call 0207 183 7145 quoting the reference JG2406.

Apply Back to Results

If this isn’t the right role for you, we are working on other Technical Support Jobs so please call Jag on 0207 183 7145 to discuss.

Refer a friend; if we successfully place someone you have referred to us, we will give you £200 as a thank-you!!


Jag Gill

Jag Gill

Recruitment Consultant

Jag specialises in: PHP, Python, Node, Back End Development, HTML5, CSS3, Angular JS, React JS, Java Script, Front End Development

E: jag.gill@opiliorecruitment.co.uk
T: 0207 183 7145
M: 07794 548 877

Previously Viewed Jobs

Similar Jobs

A code savvy, 2nd Line Technical Support Engineer required to join the leading online video platform company to work directly with some phenomenal brands. Your role as 2nd Line Technical Support Engin... Read More


London Office

A: 48 Charlotte St, London, W1T 2NS
T: 020 7183 7145
E: london@opiliorecruitment.co.uk

Birmingham Office

A: The Barns, Whitestitch Lane, Meriden, CV7 7JE
T: 0121 285 0145
E: birmingham@opiliorecruitment.co.uk

Manchester Office

A: Peter House, Oxford St, Manchester, M1 5AN
T: 0161 850 3145
E: manchester@opiliorecruitment.co.uk


© Opilio Recruitment Ltd 2014 - Registered in England and Wales - 07372444